Effective date: October 2026
This privacy policy explains how Beacon Plumbing AZ LLC (“Beacon Plumbing AZ,” “we,” “us”) collects, uses and protects information when you visit beaconplumbingaz.com, call or text us, request service or book an appointment.
Information we collect
- Information you give us: your name, phone number, email address, service address or city/ZIP, and details about your plumbing issue when you fill out a form, book online, call, text or email us.
- Booking and job information: online booking is provided by Housecall Pro. Information you enter in the booking window is collected by Housecall Pro on our behalf and used to schedule and manage your appointment.
- Calls and messages: calls and texts to our business line are handled through Housecall Pro and may be answered by an automated assistant that records the details of your request so we can respond.
- Website usage: like most websites, our server keeps basic technical logs (such as IP address, browser type and pages visited). If analytics are enabled, we use Google Analytics to understand how visitors use the site, which uses cookies.
How we use information
- To respond to your request, schedule and perform service, send appointment confirmations and reminders, and follow up on completed work.
- To send invoices and receipts and to keep records of work performed at your home.
- To improve our website and services.
- To comply with legal obligations and protect our rights.
We do not sell your personal information.
Text messages (SMS)
If you provide your mobile number and agree to receive texts, we may send messages about your request or appointment (for example confirmations, reminders, “on the way” notices and follow-ups). Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of purchasing any service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third party except the service providers that deliver our messages.
How we share information
We share information only with service providers that help us run the business, and only as needed for them to do their work — for example Housecall Pro (scheduling, calls, texts, invoicing), our website host, our email provider and, if enabled, Google Analytics. We may also disclose information if required by law or to protect the safety of our customers or others.
Cookies and analytics
Our site uses only the cookies needed for it to function, plus analytics cookies if Google Analytics is enabled. You can block or delete cookies in your browser settings. You can also opt out of Google Analytics with Google’s browser add-on.
How long we keep information
We keep customer and job records for as long as needed to provide service, honor our obligations to you and meet tax, accounting and legal requirements. Website form submissions that don’t become jobs are deleted periodically.
Security
We use reasonable safeguards to protect your information, including encrypted (HTTPS) connections on our website. No method of transmission or storage is completely secure, so we can’t promise absolute security.
Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Your choices
You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by emailing contact@beaconplumbingaz.com or calling (480) 335-8147. We’ll respond within a reasonable time.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
Contact us
Beacon Plumbing AZ LLC
Phoenix, Arizona
Email: contact@beaconplumbingaz.com
Phone: (480) 335-8147