Burst pipe, leaking water heater or sewage coming up a drain? When you need an emergency plumber in Phoenix or anywhere in the Valley, call Beacon Plumbing AZ. We’ll help you get the water stopped, then fix the problem properly, with the price explained before work begins.
Our line answers anytime — we’ll get you on the schedule as quickly as we can.
What to do right now
Safety first: if you smell gas (a rotten-egg odor) or hear hissing, skip these steps and follow the gas warning below.
- Stop the water. For one fixture — a toilet, sink or washer hose — turn the shut-off valve behind or under it clockwise. For a burst pipe, close the main house valve; in most Phoenix homes it’s at the front of the house near a hose bib, where the pipe comes out of the ground. Then open a faucet so the lines drain there, not through the leak.
- Turn off the water heater if it’s leaking. Close the cold-water valve on top, then turn the gas control to “off” on a gas unit or switch off the breaker on an electric one.
- Keep water and electricity apart. Don’t touch wet electrical equipment, or anything electrical while standing in water. If water is near outlets or appliances, switch off that circuit at the breaker — only if you can reach it without walking through water.
- If sewage is backing up, stop using water. No flushing, showers, laundry or dishwasher anywhere in the house — every drain feeds the backup. Keep kids and pets away from the spill.
- Protect your things and take photos. Move rugs, furniture and electronics out of the wet area, and photograph the damage before cleanup in case you file an insurance claim.
Not sure where your valves are? Our guide on how to shut off your water in a plumbing emergency shows where to look in a typical Valley home.
Sources: City of Phoenix household plumbing tips; Ready.gov flood safety.
Smell gas? Leave first, then call.
Don’t look for the leak, and don’t touch light switches, thermostats, appliance controls or anything that could spark. Get everyone out, leave the doors open, and from a safe distance call 911 and your gas utility:
- Southwest Gas: 877-860-6020 — call whether or not you’re a customer.
- City of Mesa gas customers: 480-644-4277.
Never try to fix a gas leak yourself — let the utility and responders make it safe.
Sources: Southwest Gas safety guidance; City of Mesa natural gas safety sheet.
When to call an emergency plumber
- Water spraying or pouring from a pipe, wall or ceiling
- Water pooling around your water heater
- Sewage coming up a tub, shower or floor drain
- A toilet that keeps overflowing
- No water anywhere in the house
- A shut-off valve that won’t close, so you can’t stop a leak
Emergency plumbing we handle across the Phoenix metro
Burst & leaking pipes
A split pipe, a failed fitting or water coming through a wall or ceiling. We find the source, stop the leak and make a lasting repair.
Water heater leaks
A leaking tank, connector or relief valve. We’ll tell you straight whether it’s a repair or a tank that needs replacing.
Sewage backups
Sewage in a tub or shower drain often points to a main line blockage. We clear the line and look for what caused it.
Overflowing toilets
A toilet that keeps running over or backing up. We clear the clog and check whether it’s a sign of a bigger drain problem.
No water or a failed valve
No water at all, or a shut-off valve that won’t hold. We check whether it’s a city-side issue, then repair the valve, regulator or line on your side.
Fixture & supply-line leaks
Burst washing machine hoses, failed toilet and faucet supply lines, and leaks under sinks — replaced and checked before we leave.
Phoenix homeowners: know where your side starts
- The meter is the dividing line. The City of Phoenix handles issues from the street to the water meter. Everything after the meter is the homeowner’s responsibility.
- Use your house valve, not the meter. The city says meter shut-off takes a special tool, and you may be held responsible for damage to it. If you need city field staff to turn off your water for a leak, call 602-261-8000.
- Your sewer line is yours. Homeowners are responsible for the sewer line from the house to the city main in the street or alley.
Other Valley cities set their own rules, so check with yours.
Sources: City of Phoenix, General Service Issues; City of Phoenix household plumbing tips.
What happens when you call
- We get the details — what’s leaking, whether the water is off, and whether there’s a gas smell. If water is still running, we’ll walk you through shutting it off.
- We get you on the schedule as quickly as we can and tell you honestly when we can be there — no promises we can’t keep.
- We find the cause. Geo, who has more than 12 years of hands-on plumbing experience, finds the source, makes the area safe and explains it in plain language.
- You get options and a price before any work begins. Sometimes that’s a quick fix now and a bigger repair later. You choose, and nothing starts until you say yes.
Water’s off? Call us next.
Once the water is stopped and everyone is safe, tell us what you’re seeing and we’ll take it from there.
Emergency plumbing questions
What counts as a plumbing emergency?
Water you can’t stop with a nearby valve, sewage coming back into the house, no water at all, or a leaking water heater. Drips and slow drains can usually wait. If you’re not sure, call and ask — we’ll tell you honestly.
Can I call at night or on a weekend?
Yes, call anytime — our line always answers, and we’ll give you an honest idea of timing when you call.
I can’t find my main shut-off valve. Where is it?
Start at the front of the house near a hose bib; the City of Phoenix notes some older homes have it at the back of the property. If it’s stuck, don’t force it — an old valve can snap and make the leak worse. Call us, or in Phoenix, the city’s emergency line.
How much does emergency plumbing cost?
It depends on what failed and what it takes to fix it, so we don’t guess before we’ve seen it. You’ll always get your options and the price before any work begins.
Will my homeowners insurance cover the damage?
It depends on your policy, so check with your insurance company. Photos taken before cleanup help, and we can explain in writing what failed and what we repaired.
Related services
We handle plumbing emergencies throughout the Phoenix metro, including Phoenix, Scottsdale, Mesa, Chandler, Gilbert, Tempe, Glendale, Peoria and the rest of the Valley.